Frequently Asked Questions

You can book a session by filling out the request form on our contact page or by emailing us at [email protected]. Once we receive your enquiry, our studio manager, Hamish Johnson, will verify availability and send you a booking confirmation along with payment details for the deposit.

Yes, to confirm your appointment and secure the studio time, we require a deposit of 30% of the total session cost. This amount is non-refundable but is deducted from the final balance due on the day of the shoot.

We understand that plans can change. You may reschedule your session free of charge provided that you notify us at least 3 days before the scheduled date. Changes made within less than 3 days may result in the loss of your deposit.

Cancellations are subject to the rules outlined in our Terms and Conditions. Generally, deposits are retained to cover the lost studio slot, unless the cancellation occurs well in advance as per our policy.

While we prefer advanced planning to prepare the lighting and sets, we do accept last-minute bookings if the studio is vacant. Please contact us directly via phone at (07) 3539 8495 to check real-time availability.

Our Brisbane studio is equipped with 120 m² of professional space, including 2 halls with white cyclorama and a ceiling height of 4.5 metres. For your convenience, we provide a private dressing room and a dedicated makeup station to help you prepare before the shoot.

For all family and children's photography sessions, parental presence is mandatory. A parent or legal guardian must be present throughout the entire duration of the shoot to ensure the safety and comfort of the child.

Yes, secure underground parking is available for our clients. This ensures that your equipment or personal belongings are safe while you are inside the studio.

We utilize a professional kit consisting of both strobe systems for high-contrast portraits and continuous LED systems for a more natural, cinematic look. This versatility allows us to adapt to any creative brief.

Yes, you are welcome to bring your own professional team. However, please notify us in advance so we can ensure there is enough space in the dressing room and that our studio manager can coordinate access.

The standard delivery time for the final processed images is 10 working days from the date of the shoot or from the date you finalize your selection of frames.

Every standard session includes 5 retouched frames. These are professionally edited by our senior retoucher, Amelia Brown, to ensure the highest quality. Additional retouched images can be requested for an extra fee.

Clients receive their photos via a secure online gallery. The gallery remains active for a limited time, allowing you to download your images in full-size JPEG format and optimized versions for social media.

As a rule, we do not provide RAW files as they are unfinished working documents. However, RAW files may be provided upon specific agreement and additional payment, as detailed in our Terms and Conditions.

We archive all original session data (including RAW files) for 6 months. After this period, files are permanently deleted from our servers to comply with our data management policy. Please ensure you have backed up your final images.

The copyright remains with the photographer (Barbevexaxo Pty Ltd). Upon full payment, the client is granted a license to use the images for personal or corporate purposes as agreed. Commercial redistribution of images is prohibited without written consent.

We love showcasing our work, but we respect your privacy. We only publish images with the client's explicit consent. You can manage your preferences regarding image usage in our Privacy Policy.

For corporate and commercial shoots, we provide a standard release form. For private individuals, we ask for a simple agreement if we wish to use the photos for our promotional materials.

Standard sessions include a license for social media and website use. For large-scale national advertising or billboards, a different licensing agreement is required. Please contact Charlotte Williams for a custom quote.

Our prices are listed as inclusive of GST (10%). For B2B clients, we can provide a breakdown showing the price ex GST. The total cost depends on the chosen package, the number of items (for product shoots), or the number of people (for corporate shoots).

For registered businesses, we offer a payment term of 14 days from the date of the final invoice. This applies after the initial deposit has been settled.

We accept all major credit cards, electronic bank transfers, and digital payment platforms. Detailed payment instructions are provided in your booking confirmation email.

We offer two rental tiers: Basic Rental (space only) and Rental with Full Lighting. Please refer to our rental page or the rental rules guide for a full list of included equipment.

No. All costs, including GST, are clearly stated in our pricing tables. Any additional requests, such as extra retouching or extended studio time, will be agreed upon in writing before the work is performed.